opk365 Privacy Policy

Who We Are

opk365 ("we", "us", "our", "the Company") is the operator of the online betting and casino platform accessible at https://opk365.org and any associated applications or services. opk365 operates under an international gaming licence and is committed to responsible data stewardship in all jurisdictions where its services are accessed, including Pakistan.

For all data-related enquiries, the opk365 data contact is reachable at [email protected]. Please use the subject line "Privacy / Data Request" so your message is routed to the appropriate team without delay.

This Privacy Policy applies to all individuals who:

• Visit the opk365 website without registering an account (visitors);
• Register and hold an active or inactive account on the opk365 platform (registered players);
• Contact opk365 via any support channel, including email and live chat.

Data We Collect

opk365 collects personal data through three primary channels: information you provide directly, information generated automatically by your use of the platform, and information obtained from regulated third-party identity and payment verification services. The specific categories of data collected are set out in the table below.

How We Use Your Data

opk365 uses the personal data it collects for the following specific purposes. Each purpose is linked to a clear legal basis, which is set out in full in Section 4 below.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to all platform features;
• Payment processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other available payment channels, and to maintain accurate financial records of all transactions;
• KYC and fraud prevention: To verify that you meet the eligibility requirements set out in our Terms and Conditions — including the 21+ age requirement — and to detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes;
• Regulatory compliance: To meet our obligations under our international gaming licence, including maintaining records of all transactions and reporting obligations to relevant regulatory authorities;
• Responsible gaming: To monitor your betting activity for patterns consistent with problem gambling and to enforce any responsible gaming limits or self-exclusion requests that you or a regulatory authority have placed on your account;
• Customer support: To respond to your queries, complaints, and requests via email and live chat, and to maintain records of all support interactions for quality assurance purposes;
• Platform improvement: To analyse aggregated, anonymised usage patterns in order to improve the functionality, performance, and content of the opk365 platform;
• Marketing communications: Where you have provided explicit consent to receive promotional communications from opk365, to send you information about relevant bonuses, new games, PSL season specials, and other platform updates. You may withdraw this consent at any time via your account notification settings.

Legal Basis for Processing

opk365 processes your personal data only where it has a valid legal basis to do so. The legal bases relied upon are as follows:

• Contract performance: The majority of data processing carried out by opk365 is necessary to perform our contract with you — that is, to operate your account, process your transactions, and deliver the gaming and betting services you have signed up for;
• Legal obligation: Certain processing activities — particularly KYC verification, anti-money laundering checks, and the retention of financial records — are required by the terms of our international gaming licence and applicable legal frameworks;
• Legitimate interests: opk365 processes certain technical and usage data on the basis of its legitimate interests in maintaining platform security, detecting fraud, and improving service quality. We carry out a balancing test before relying on this basis to ensure that our interests do not override your fundamental rights;
• Consent: Where opk365 relies on your consent as the legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

opk365 does not sell, rent, or trade your personal data. We share your information only in the following specific, limited circumstances:

• Identity verification providers: opk365 works with regulated third-party KYC and AML service providers to verify the identity documents you submit. These providers are contractually bound to process your data only for the purposes specified by opk365 and to maintain appropriate security standards;
• Payment processors: Your financial data is shared with our payment processing partners — including the operators of JazzCash, EasyPaisa, and the relevant banking institutions — solely for the purpose of completing deposit and withdrawal transactions;
• Game software providers: Certain technical data, including your player session identifiers, is shared with our licensed game software suppliers for the purpose of delivering game content and maintaining accurate round histories. These providers do not receive your identity or financial data;
• Regulatory and law enforcement authorities: opk365 will disclose personal data to regulatory bodies, law enforcement agencies, and courts of competent jurisdiction where required to do so by law, by court order, or by the terms of our gaming licence;
• Business transfers: In the event that opk365 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations. You will be notified of any such transfer.

Cookies & Tracking Technologies

opk365 uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device that helps the platform recognise you and remember your settings between visits. opk365 uses the following categories of cookies:

opk365 does not use advertising cookies, cross-site tracking pixels, or social media tracking technologies. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use core platform features.

Data Retention

opk365 retains your personal data only for as long as is necessary for the purpose for which it was collected, subject to any longer retention period required by law or by the terms of our gaming licence. The general retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required under our international gaming licence for audit and regulatory inspection purposes;
• Financial transaction records: Retained for a minimum of five (5) years following each transaction in accordance with anti-money laundering record-keeping requirements;
• KYC documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later;
• Support communications: Retained for three (3) years following the resolution of the relevant support case;
• Technical and usage data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Identifiable technical data (e.g., IP address logs) is retained for up to twelve (12) months;
• Marketing consent records: Retained for as long as you hold an account and for one (1) year following account closure or withdrawal of consent.

When data is no longer required for any active purpose and no legal retention obligation applies, opk365 will securely delete or irreversibly anonymise it.

Your Data Rights

As a player on the opk365 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. opk365 will acknowledge your request within 48 hours and respond in full within 30 days.

Data Security

opk365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and the opk365 platform is encrypted using current-generation TLS protocols;
• AES-256 encryption at rest: Sensitive stored data — including KYC documents and payment references — is encrypted at rest using AES-256;
• Access controls: opk365 staff access to personal data is role-restricted and logged. Only personnel with a legitimate need to access specific data categories are granted that access, and all access events are audited;
• Regular security assessments: opk365 conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited;
• Incident response plan: opk365 maintains a documented security incident response plan. In the event of a confirmed data breach affecting your personal information, you will be notified directly within a timeframe consistent with our regulatory obligations.

While opk365 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying opk365 immediately at [email protected] if you suspect that your account has been compromised.

Third-Party Links

The opk365 platform may contain links to third-party websites or resources — for example, links to responsible gaming support organisations or payment provider information pages. This Privacy Policy applies solely to the opk365 platform and does not extend to any third-party websites you may access via such links.

opk365 is not responsible for the content, privacy practices, or data handling of any third-party website. Before submitting any personal data on a third-party site, you should review that site's own privacy policy carefully. opk365 encourages all players to be mindful of their digital footprint when navigating between platforms.

Children & Age Restriction

opk365 employs age verification as a mandatory step in the account registration and KYC process. Where opk365 becomes aware — through any means — that personal data has been collected from an individual who is under 21 years of age, that data will be deleted immediately, the associated account will be closed, and any funds deposited will be returned to the payment source after deduction of any applicable transaction costs.

If you believe that a minor has created an account on the opk365 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of the report.

Changes to This Policy

opk365 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the terms of our gaming licence. The effective date shown at the top of this page will be updated each time a new version is published.

Where a material change is made — that is, a change that significantly affects how we collect, use, or share your personal data — opk365 will provide advance notice by displaying a prominent notification on the platform and, where possible, by sending a notification to your registered email address. For non-material updates, the revised policy will simply be published on this page without separate notification.

Continued use of the opk365 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated version. If you do not accept a material change, you must cease using the platform and contact [email protected] to arrange account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which opk365 handles your personal data, please get in touch through the following channel:

• Email: [email protected] — please use the subject line "Privacy / Data Request" for fastest routing
• Live Chat: Available 24/7 from within your logged-in opk365 account dashboard

opk365 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days. Complex data subject access requests may require additional time, in which case we will notify you of the extended timeline.